Project - SIGNAL platform
Project Overview
The main task was the re-design "SIGNAL" an information security platform that gives visibility to all detections, alerts and out of compliance users/devices.
My Contributions
I worked directly with Spark's information security department alongside a Product Manager and a complete development team to bring the project to life. As aUX/UI Designer I was in charge of ideating, designing and prototyping a solution based on existing user requirements that resulted from a research performed by a third party. The product was created ased on a existing design system that was adapted to fit the design and user's needs. As the design system grew I got to manage DS updates, new components, color palette changes, etc.
The challenge and design strategy
In this case the users had a lot of background knowledge on the platform
and the tasks they could perform, so when receiving user feedback they
usually preferred a kind of free roam experience that allowed them to
seek what they specifically needed without having to follow a pre-set
path that made it long and tasking.
We resolved into a good
solution doing the following:
User research:
a solutions manager gathered user feedback on which features
were most valuable to them and the kind of experience they would like to
have.
Prioritization: worked with the
business to prioritize features, divided into must haves and nice to
haves.Having this we came up with a solution that could satisfy
everyone's needs. The end product was a very clean custom dashboard
experience with overview widgets that presented a clear resume of all
relevant data, but also allowed the users to easily dig deeper into
anything they needed. Featuring customizable data visualization, reports
and trends.An experience that was not so overwhelming on new users but
direct enough for experienced users as well.
